Privacy Policy

Effective Date: June 30, 2026

1. Introduction

Welcome to DOTJAN PTY LTD (“we,” “us,” or “our”). We operate the e-commerce website www.dotjanoutdoor.com (the “Site”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our outdoor products, or interact with us.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), and other applicable global privacy laws.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Identification Information

Contact Data: Name, billing address, shipping address, email address, and phone number.
Financial Data: Payment card details, billing thresholds, and transaction histories (processed securely via third-party gateways).
Account Data: Username, password, purchase history, and product preferences.

Technical and Usage Information

Device Data: IP address, browser type, operating system, and unique device identifiers.
Usage Data: Pages viewed, time spent on the Site, links clicked, and shopping cart behavior.
Location Data: General geographic location derived from your IP address or explicit settings.

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

Direct Interactions

You provide us with your identity, contact, and financial data by:

Creating an account on our Site.
Purchasing products through our online checkout.
Submitting contact forms or emailing our support team.
Subscribing to our newsletters or promotional updates.

Automated Technologies

As you navigate our Site, we automatically collect technical data using:

Cookies: Small text files stored on your device to remember your preferences.
Log Files: Records of web traffic, server errors, and system activity.
Web Beacons: Electronic images used to track page views or email opens.

4. How We Use Your Information

We process your personal data under strict legal bases to fulfill our services, including:

Order Fulfillment

Processing your payments securely.
Arranging delivery and shipping of purchased goods.
Sending order confirmations, invoices, and tracking updates.

Customer Support and Communication

Responding to your inquiries, product feedback, or complaints.
Notifying you about changes to our terms, conditions, or policies.
Administering loyalty programs, refunds, or product warranties.

Marketing and Personalization

Sending promotional emails about new outdoor gear and exclusive deals (with your consent).
Displaying targeted advertisements on third-party platforms based on your interests.
Tailoring product recommendations on our website to enhance your shopping experience.

Website Optimization and Security

Monitoring and analyzing traffic trends to improve site layout and functionality.
Detecting, preventing, and mitigating fraudulent transactions or cyber attacks.

5. Sharing and Disclosing Your Information

We do not sell, rent, or trade your personal data. We share your information only with trusted third parties to run our business smoothly:

Third-Party Service Providers

Payment Processors: To handle secure credit card and digital wallet payments.
Logistics Partners: Courier and postal services to deliver your outdoor gear.
IT and Cloud Providers: Hosting services, website maintenance, and database management.
Marketing Analytics: Platforms helping us analyze traffic and run ad campaigns.

Legal Obligations

We may disclose your data to comply with law enforcement requests, regulatory bodies, court orders, or to protect the safety, property, and rights of DOTJAN PTY LTD, our customers, or the public.

International Data Transfers

Our servers and third-party partners may operate outside of Australia. When we transfer your information globally, we ensure it receives a similar degree of protection by implementing standard contractual clauses or verifying secure frameworks.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and understand where our audience comes from.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function, such as keeping items in your shopping cart.
Performance Cookies: Help us track errors and see which pages are most popular.
Functional Cookies: Remember your settings, language choices, or region.
Targeting Cookies: Track your browsing habits to deliver relevant advertisements.

Managing Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or fail to function properly.

7. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure.

Encryption: We use Secure Socket Layer (SSL) encryption technology for transmitting payment data.
Access Control: Restricting data access strictly to authorized employees and contractors who need it to perform their duties.
Regular Audits: Monitoring our systems regularly for vulnerabilities and security gaps.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order Records: Retained in accordance with taxation laws and financial audit requirements.
Account Information: Maintained as long as your account remains active or until you request deletion.
Marketing Data: Kept until you opt out or unsubscribe from our marketing channels.

9. Your Legal Privacy Rights

Depending on your geographical location, you have specific rights regarding your personal data.

Australian Privacy Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate, incomplete, or out-of-date information.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we breached the APPs.

GDPR/UK GDPR Rights (For European Users)

If you reside in the EEA or UK, you hold the following rights:

Right to Access: Request copies of your personal data.
Right to Rectification: Request that we correct inaccurate data.
Right to Erasure: Request that we delete your data under certain conditions.
Right to Restrict Processing: Object to or limit how we process your data.
Right to Data Portability: Request the transfer of your data to another organization.

To exercise any of these rights, please contact our privacy officer using the contact details provided in Section 12.

10. Children’s Privacy

Our Site is designed and intended for adults. We do not knowingly collect personal data from children under the age of 16. If we discover that a child under 16 has provided us with personal information, we will delete it immediately from our servers. If you are a parent or guardian and believe your child has provided us with data, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make updates, we will revise the “Effective Date” at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please reach out to us using the official details below:

Company Name: DOTJAN PTY LTD.
Website: www.dotjanoutdoor.com
Email Address: mossgro@dotjanoutdoor.com
Physical Address: South Australia 5047, Australia
Phone Number: +(61)8 82967466